Returns & Exchanges Policy – bestformalsuits.com
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1. Return Eligibility
We accept returns within 30 days of delivery. Items must be:
- Unworn, unaltered, and in original condition
- With all tags and packaging intact
- Accompanied by proof of purchase
2. How to Return
- Log in to your account at bestformalsuits.com
- Navigate to “Order History” and select the item(s) to return
- Print the prepaid return label (where applicable)
- Ship using a trackable method
3. Refund Processing
- Refunds issued to the original payment method
- Processing time: 5-10 business days after we receive your return
- Original shipping fees are non-refundable
4. Exchanges
For size/fit exchanges:
- Return the original item following standard procedure
- Place a new order for the desired size at bestformalsuits.com
5. Non-Returnable Items
- Custom/tailored suits
- Final sale items (marked “Non-Returnable”)
- Accessories without original packaging
6. Damaged/Defective Items
Contact us within 48 hours of delivery at bestformalsuits.com/contact with:
- Order number
- Photos of the issue
- We’ll arrange a free return & replacement
7. International Returns
- Customer covers return shipping costs
- Refunds exclude original shipping/duties
- Use a trackable international service
8. Store Credit Option
Choose store credit for:
- Full item value (no deductions)
- 12-month validity
Need help? Visit bestformalsuits.com/help